Privacy Policy

Effective Date: 6-26-25

Introduction

Welcome to Treats & Sweets Cakery! We are a custom cake shop dedicated to creating beautiful, delicious desserts for all occasions. Founded with a passion for artistry and customer care, we strive to deliver a personalized experience to every client.

This Privacy Policy outlines how we collect, use, protect, and share your personal information. Our goal is to be transparent about our practices and ensure you feel confident and secure when sharing your information with us.

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Policy Updates
We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. If significant changes are made, we will notify you via email or SMS (if applicable). The latest version will always be available on our website.

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1. Information We Collect

We collect the following types of personal information:

• Full name

• Email address

• Mobile Phone number

2. How We Collect Information

We collect your personal information through the following methods:

• When you interact with us on our website

• Through direct email communications

• During phone conversations

• When participating in promotional events or campaigns

3. Purpose of Collecting Information

We collect your information to:

• Grow our business by better understanding and serving our customers

• Maintain accurate records of customer orders and preferences

• Offer you a personalized and seamless customer experience

• Send order-related updates, appointment reminders, and relevant promotions via SMS (only with consent)

4. How We Use Your Information

Your information may be used to:

• Contact you about your orders or order updates

• Send promotional content, updates, or special offers

• Respond to your inquiries and requests

• Send SMS messages for order confirmations, appointment reminders, and occasional marketing, only to customers who opt in

5. Data Security

We take the protection of your data seriously. All customer information stored in our Customer Relationship Management Systems (CRMs) is safeguarded against unauthorized access, misuse, or disclosure. We regularly monitor our systems and update security protocols to maintain the integrity of your information.

6. Information Sharing

(A) We may share limited personal information (such as your name or email address) with trusted third-party service providers for the sole purpose of processing orders, sending email communications, or managing customer service tools. These partners are required to follow this Privacy Policy and applicable data protection laws.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with any third parties or affiliates. Mobile numbers are used exclusively by Treats & Sweets Cakery to communicate directly with customers for transactional and promotional purposes.

(B). Mobile Information and SMS Consent

We collect mobile phone numbers solely to communicate order updates, appointment confirmations, and promotional offers from Treats & Sweets Cakery. We do not share, sell, rent, or disclose mobile numbers or SMS opt-in data with third parties or affiliates. Your information is used only to provide communication related to your interactions with our business.

Customers may opt out of SMS communications at any time by replying “STOP” to any message. Message and data rates may apply. Consent to receive SMS messages is not required to make a purchase.

7. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your personal data

• Withdraw your consent for promotional communications at any time

• Inquire how your data is being used or shared

• Withdraw your consent for marketing or SMS communications at any time by replying “STOP” or contacting us directly

To exercise any of these rights, please contact us using the details provided below.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:

Treats & Sweets Cakery
Email: treatsandsweets@yourcakery.com
Phone: 386-383-8256

9. SMS Content & Consent

By voluntarily providing your mobile number to Treats & Sweets Cakery through our website, order form, or in-store sign-up, you consent to receive text messages from us related to your orders, appointment reminders, and occasional promotional offers. These messages may be sent using an automated system. Message frequency may vary.

You may opt out at any time by replying “STOP.” Message and data rates may apply. We do not share or sell your mobile number or SMS opt-in data with any third parties or affiliates. Your privacy is important to us, and your phone number will only be used for the purposes stated above.